Terms & Conditions

Shopping with Grand Illusions Furniture

You can order products displayed on this website

1. By telephoning Grand Illusions 01403 823 550 – Human beings between 10am-5pm, Monday –Friday
   Answer phone out of these hours and Bank Holidays.
2. By completing the order form and faxing to 01403 823 770
   Or posting to: PO Box 831, Horsham, RH12 9FD
3. By submitting the Order form with all contact details and we will contact you to complete your order and take your deposit.

Once we receive your order we will send you a confirmation that your order has been received. If you do not receive a confirmation within 7 days please contact us.

Prices

Our prices are shown in £ Sterling on our website and include VAT at 17.5%

We try to ensure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you we will treat the order as cancelled.

Delivery Charges

Below is a guide to our furniture delivery charges. These may be subject to change at our discretion.

The costs below reflect the true costs of delivery in the UK. We prefer to quote this separately rather than hide the cost in the furniture and then quote 'free delivery'.

FREE delivery on orders over £500.00*
Small courier items £8.95
Orders under £500.00:
London within M25 £30.00 per delivery
outside M25 £50.00 per delivery

*does not include Scottish Highlands, Scottish Islands and Channel Islands delivery costs by quotation.

Please note
Kitchen chairs:
1-4 chairs = 1 Unit
5-8 chairs = 2 Units
9-12 chairs = 3 units

Dressers in 2 parts base & top are 2 units.

Overseas

Unfortunately we are unable to offer our furniture to customers outside of mainland UK. We can however arrange to deliver to your dedicated Onward Shipper in the UK. All responsibility for onward delivery would then be yours; that would include any transport and insurance costs. We would not accept any responsibility for loss or damage once we had delivered to the chosen onward shipping company.

Payments

We require a 50% deposit on placement of order, with the balance due just prior to delivery. Please note that delivery cannot be arranged until all balances are paid in full (cheques will require a full 10 working days to clear on receipt).

Payment can be made by Credit / Debit card or Cheques in £ Sterling. We accept Visa/MasterCard/Switch/Solo/Delta.

Cheques should be crossed and made payable to ‘Grand Illusions’

Delivery Period

As each item of furniture is painted by hand to order we will require 6-8 weeks to complete your order, unpainted items will be 2-4 weeks.
We always endeavour to complete your order as quickly as possible but we cannot be held responsible for delays caused by manufacturers or carriers. Grand Illusions Furniture will not accept any liability for any consequential loss caused by delays.

Access ............ Very very important!

We cannot stress enough the importance of checking the access and approaches for delivery of your furniture. Please inform us when placing your order if the delivery is to anywhere other than the ground floor and if so there may be added delivery costs. If the delivery company encounters difficulties on sight without prior notice, this could delay your delivery and if additional visits, personnel or specialists machinery are required, this could lead to additional costs being incurred – we do reserve the rights to pass on these additional costs to you.

Furniture Cancellations & Refunds

As all furniture is made-to-order, once delivery has been made, refunds or exchanges can only be made if the piece is deemed to be faulty. We can only handle and concur your claims, once we receive the piece back.

Failure to deliver by the specified time, is not permissible grounds for cancellation without penalty. Our cancellation penalty is 25% of the total price quoted on your order confirmation/invoice.

Samples

Samples of our paint colours and chair fabrics are available, please call 0208 607 9446 to order.

Care of your furniture

The age of the coaster is not dead! Although we finish all furniture with a flat acrylic varnish this is not heat resistant and could mark if hot cups and dishes are placed directly onto it. Dust all furniture regularly and remove light dirt marks using a mild soapy solution, do not use any abrasives.

Grand Illusions Furniture
PO Box 831
Horsham
RH12 9FD

t: 01403 823 550
f: 01403 823 770
e-mail: info@grandillusions-furniture.co.uk